Privacy Policy

InstaaOffice ("InstaaOffice", "we", "us", or "our") respects your privacy and is committed to protecting the personal and business information you provide when using the InstaaOffice mobile application ("App").

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the InstaaOffice App.

1. Information We Collect

Depending on how you use the App, we may collect or process the following categories of information:

1.1 Account Information

• Name
• Email address
• Mobile/phone number
• Company or organization details
• Account and client identification information
• Login credentials or authentication information

1.2 Business and Account Information

The App may provide access to information associated with your InstaaOffice account, including:

• Invoices
• Plan and subscription details
• Ledger information
• Payment and transaction information
• Payment receipts
• Agreements and related documents
• Meeting room bookings
• Other information associated with your client account

1.3 Device and Technical Information

We may automatically receive certain technical information when you use the App, such as:

• Device type and model
• Operating system and version
• App version
• IP address
• Device identifiers where applicable
• Crash and diagnostic information
• Basic usage and performance information

2. How We Use Information

We use information collected through the App for purposes including:

• Providing access to your InstaaOffice account
• Displaying invoices, plans, ledgers, and account information
• Providing access to receipts, agreements, and other documents
• Processing and managing meeting room bookings
• Providing customer support
• Communicating important account or service information
• Maintaining and improving the App
• Detecting and preventing fraud, abuse, or unauthorized access
• Diagnosing technical problems and application crashes
• Complying with applicable legal and regulatory requirements

3. Documents and Downloads

The App may allow authorized users to view or download documents such as invoices, payment receipts, agreements, and other business-related documents.

Access to these documents is controlled by your account permissions and authentication. You are responsible for keeping your device and account credentials secure.

4. Payment Information

InstaaOffice may display payment and transaction information associated with your account.

Where payments are processed through a third-party payment provider, payment information may be processed directly by that provider in accordance with its own privacy policy and terms.

Unless explicitly stated otherwise, InstaaOffice does not intend to store complete payment card details such as full credit card numbers or CVV codes.

5. Meeting Room Bookings

If you use the meeting room booking functionality, we may process information necessary to create and manage your booking, such as your account information, booking date, time, room, and related booking details.

6. Sharing of Information

We do not sell your personal information.

We may share or disclose information only when reasonably necessary to provide our services, operate the App, or comply with legal obligations.

This may include sharing information with:

• Service providers that host or operate our systems
• Cloud infrastructure and storage providers
• Authentication and security service providers
• Payment service providers, where applicable
• Technical support and maintenance providers
• Government authorities or law enforcement where legally required

Third-party service providers are expected to process information only for legitimate business purposes and in accordance with applicable contractual and legal requirements.

7. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and device.

8. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

When information is no longer required, we may delete or anonymize it in accordance with our applicable data retention practices.

9. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Request information about how your data is processed
• Withdraw consent where processing is based on consent

To exercise applicable rights, please contact us using the contact information provided below.

10. Account Deletion

If you would like to request deletion of your InstaaOffice account and associated personal information, please contact us using the details below.

Certain information may need to be retained where required by law, for legitimate business purposes, or for the establishment, exercise, or defense of legal claims.

11. Children's Privacy

The InstaaOffice App is intended for business and professional users and is not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

12. Third-Party Services

The App may use third-party services to support functionality, hosting, authentication, analytics, crash reporting, payments, notifications, or other technical operations.

These third-party services may process certain information in accordance with their own privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy. Continued use of the App after an update may constitute acceptance of the revised policy, where permitted by applicable law.

14. Contact Us

15. Consent

By using the InstaaOffice App, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of information as described in this policy, subject to applicable laws and regulations.